Terms & Conditions of Service

By creating an account, booking a service, or providing craftsmanship services on ProConnect, you agree to be bound by these Terms and Conditions and all applicable laws and regulations of the Federal Republic of Nigeria.

ProConnect is a marketplace platform connecting Customers seeking artisanal, repair, maintenance, and emergency services with independent, verified Service Providers.

• Milestone Escrow Hold: When a customer books a service, total funds (including platform fee) are held safely in our Escrow Vault. Funds are never transferred directly to the provider upfront.
• Job Completion & Release: Funds are released to the provider’s wallet only after the customer confirms the job is completed and inspected, or upon automatic expiry after 48 hours without dispute.

All users must maintain valid, verified accounts. Providers must pass 3D facial biometric checks and validation before receiving job dispatch alerts. Accounts found with fraudulent or impersonated documents will be permanently terminated.

We enforce fair dispute resolution to protect both parties:

• Pre-Arrival Cancellation: Customers may cancel a service request without penalty before the artisan departs for the job location.
• Dispute Filing: If a job is subpar, incomplete, or damaged, either party can raise a Dispute in the app with photo proof.
• Arbitration Decision: ProConnect’s admin arbitration team will review timestamps, GPS logs, before/after photos, and in-app chat to rule on either a full refund to the customer or provider disbursement.

ProConnect deducts a platform service commission (standard 10%) on completed jobs to cover payment processing, biometric verification infrastructure, customer support, and dispute guarantees. Providers can withdraw cleared balances directly to any licensed Nigerian commercial bank account via NUBAN transfer.

Users agree NOT to:

• Attempt off-platform cash transactions or solicit private direct payments to bypass escrow protection.
• Harass, threaten, or endanger service providers or customers.
• Submit false reviews, deceptive ratings, or fraudulent chargebacks.

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. For questions regarding these terms, contact us at [email protected] or visit our Contact Center.